Who better to lead courageous dialogues and training to inspire resilient teams than Charmaine Hammond? More than two decades of experience working with teams and in high conflict organizations/situations, she is an expert in helping move beyond conflict through courageous dialogue. Beginning her career as a Correctional Officer, she worked in adult and youth institutions, and later managed young offender facilities before moving to Alberta in 1991. As a Contract Negotiation Specialist for government, she was responsible for contract negotiations and monitoring in the northeast region of Alberta. She was a Chartered Mediator and Conflict Management Specialist for 10 years, mediating disputes, facilitating training and coaching new practitioners. Charmaine has a solid background in leading courageous dialogue and helping teams bounce forward through change, conflict, challenge and adversity. She has been a successful business owner since 1997, owning two businesses in Fort McMurray, Alberta prior to relocating the business to Edmonton, Alberta Canada. Charmaine has a Master’s Degree in Conflict Analysis & Management, a BA in Social Development Studies.
Identifying what gets in the way of success and building solutions, communicating for success and strengthening relationships are the foundations of Charmaine's business. Professional Speaker, facilitator, and consultant Charmaine helps businesses, organizations and groups build tomorrow's solutions today through education, innovation and motivation. Owner of Hammond International Inc. she helps teams and individuals reach and exceed their potential through personal and professional development. Having spoken in five countries to date, audiences find Charmaine to be a dynamic speaker who engages the audience and challenges participants to take bold and intentional actions, taking learnings to the next level. She weaves in humour, motivation and stories in her presentations and creates the opportunity for meaningful impacts and transformation.
Keynotes, Presentations, Seminars and Workshops
Charmaine’s interactive, inspiring and educational presentations are available as keynote speeches, half-day sessions, or full day workshops.
Charmaine’s presentations are carefully tailored to each group that she speaks to, the format can be changed to suit your group’s needs. Charmaine will design each program around your company’s needs, objectives, and culture. People who have enjoyed Charmaine’s presentations include companies seeking to strengthen their teams, organizations experiencing change and challenge, individuals seeking to advance their personal and professional communication and relationship skills.
Are you looking for a speaker who will:
Challenge the audience to think and work differently?
Engage and involve the audience through relevant and timely insights and exercises?
Apply the concepts to real world and work issues that participants face on a daily basis?
Encourage action beyond the presentation?
Charmaine’s corporate training brings many benefits to you leaders, staff, and support teams, including:
Improved communication
Earlier identification and management of conflict and contentious issues
Increased resilience- the ability to bounce forward after change, conflict, challenges and adversity
Inspired morale
Enhanced team work and effectiveness
Heightened attention to goals, and outcomes
Charmaine delivers high energy, interactive and educational presentations full of practical tips, new learning and techniques that participants can put into action before the event is over!
Conflict to Opportunity
When conflict arises do the true colours begin to show in the workplace? Do you find yourself avoiding conflict until you absolutely have to deal with it? Does it pre-occupy too much of your thoughts and time? Maybe you worry about how the other person will respond. These are common responses when faced with conflict. There is however another way, that is ...shifting from conflict to opportunity!
Conflict isn’t all negative; in fact, there are many benefits when conflict and disagreement is well managed. When well managed conflict can strengthen relationships, bridge understanding and provide innovative solutions to difficult situations.
This workshop will provide participants with an approach to move from conflict to conversation and opportunity. Participants will learn:
5 essential skills to shift from conflict to opportunity
A 5 step process to effectively deal with conflict
10 strategies to manage the relationship while you manage the conflict
Building agreements that last
Building Teams…from good to great!
What would your team results be like when the team is:
Functioning at its best?
Resolving conflict in a way that enhanced relationships and communication?
Meeting corporate and team goals through collaboration and innovation?
Good teams don’t just happen. They are developed, nurtured and require ongoing maintenance. In this workshop, participants will explore their Working Style, Leadership approach, how to thrive (not just survive) and five approaches to move your team from good to great! After this workshop you will:
Know your working style and leadership approach
Have 5 approaches to building great teams
Explore 10 steps to building teams that stand the test of time
Igniting Resilience
Now more than ever the skill and character of resilience is an essential quality for workplace, team and business success.
Many professionals are experiencing more to do, in less time and with fewer resources and more changes. The current economic downturn has created challenge and change, and in some cases, uncertainty. It has also created opportunity! Resilience is a critical skill for individuals and businesses to bounce forward during change, demanding times and following adversity.
In this interactive workshop, participants will discover a number of approaches to enhance their personal and professional resilience levels to achieve success.
Participants will also:
Learn 5 Bounce Forward System Steps
Engage in several resilience building, stress management and lifestyle management activities
Explore strategies to ignite resilience
Complete a Resiliency Pledge
Courageous Dialogue
How many times have you cringed at the thought of having to confront a person’s difficult behaviours? Wondered if you avoid the person the situation would improve? Pass the situation along to someone else? Maybe you have dropped hints and hoped they read between the lines.
Dealing with people and difficult situations can be the most challenging aspect of the job and working on teams. The reality is we don’t always see eye to eye with everyone and dealing with difficult situations and behaviours is uncomfortable for many. Success at difficult conversations begins with a willingness to pursue the courageous dialogue, courageous dialogue techniques, and a model to shift from conflict to a conversation.
In this workshop you will:
Discover five tools for courageous dialogue, including a courageous dialogue model
5 keys to dealing with difficult people
A template/script for initiating the courageous dialogue
The VALUE method of communication to respond with skill and confidence.
